WhatsApp To Bring An In-App Support To Make It Easier For Users To Submit Bug Reports


Popular instant messaging app WhatsApp is testing a new bug reporting feature. According to WhatsApp, the feature will let users report bugs and other issues directly. It said that soon it will add an in-app support feature for the same. Currently, the new feature can be accessed by the beta testers. They can use it and share the feedback with the company. WhatsApp said that it will make the feature public once it gets the desired result during the testing phase. Besides, users will also be provided with an option to add device information. The feature is currently made available under the new Contact Us category for the beta testers.

WhatsApp said that it will reply to users after they report about the bug or any other issue. It said that users will get a message from the company in the WhatsApp Support chat. This will help the users to connect with the WhatsApp technicians to resolve their problems. The conversation will be closed automatically after the resolution. The in-app support will make it easier for users to submit about bugs. Under the Contact Us page, WhatsApp has added a new text box. Users can write what issues they are facing while using WhatsApp services in the box. The team will investigate it and send a reply to users in a Support chat.

WhatsApp is a hugely popular messaging platform around the world. On the privacy front, it offers end-to-end encryption. It is the favorite destination for hackers because of the huge user base. The latest in-app feature will help WhatsApp quickly check and resolve the threats. WhatsApp currently has an email id where users can report about the bugs. The latest feature is an addition to the existing process to report about bugs. Meanwhile, the Facebook-owned company has enabled a series of new features to its Android beta user base. The new options include the Always Mute button and a new Storage Usage UI. The company will soon bring features like expiring media and also multiple device support.